Use Case

A company with over 14,500 locations required a reliable solution to detect power outages in IT components and machines at an early stage, preventing unplanned operational disruptions. Routers, ATMs and other connected devices are essential for business operations, but without centralized monitoring, failures led to extended downtimes and inefficient technician deployments. With the IoT-based SMARTsocket solution from PSsystec, a cross-site real-time monitoring system was implemented. Power outages were detected independently of the IT infrastructure and immediately reported, enabling targeted service operations and drastically reducing downtime – without complex retrofitting or local IT integration.

Challenge

A company with a nationwide branch network and over 14,500 locations sought a solution to reliably monitor critical IT components such as routers, network technology and vending machines. Power interruptions and network fluctuations frequently caused operational disruptions, which, without centralized monitoring, were often only detected after they had already led to financial losses. The decentralized infrastructure made it difficult to quickly identify power failures, resulting in unplanned service deployments and prolonged downtimes. Technicians could only be dispatched after an issue was reported, leading to an inefficient maintenance process. Many locations were in rented properties with varying technical conditions, making a standardized IT-based solution complex. A wired retrofit was not a feasible option due to high investment costs and the need for extensive structural modifications. The company required a simple, immediately deployable and secure solution that could automatically detect and report power failures – without Wi-Fi, complex wiring or local IT integration. The goal was to detect network failures early, coordinate technician deployments more efficiently and maximize the operational security of the IT infrastructure.

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Solution and Technical Implementation

Installation and Integration

To ensure comprehensive monitoring of IT components, the SMARTsocket was installed on all IT routers. The solution requires no structural modifications or IT integration and can simply be plugged in between the power supply and the device to be monitored. This plug-and-play installation enabled rapid deployment without the need for on-site technical expertise.

Real-Time Monitoring and Optimization of Service Deployments

In the event of a power outage or excessive temperature at the IT router, the SMARTsocketautomatically triggers an alarm notification. The recorded data is securely transmitted to Deutsche Telekom’s Cloud of Things via the PSA-certified, encrypted mobile network, independently of local IT or Wi-Fi infrastructure. Affected locations are continuously monitored in the service operations center, allowing IT and service teams to respond immediately. Additionally, remote access enables a remote reset, allowing IT components to be restarted directly. Through real-time monitoring and demand-based service planning, technician deployments and downtime were reduced by 40%.

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